Software Implementer (Spanish-Speaking Preferred)

Bison Technologies

Midland, TX

Full time

Aug 31

We are looking for a Software Implementer to train customers on the use and functionality of our product solutions to achieve their business goals. As a Software Implementer you will be responsible for the technical activities related to onboarding customers to the Bison SaaS platform. This role will also share best practices and industry expertise in order to ensure a seamless transition for the customer. You will need to be flexible and able to operate well in a fast-paced environment. 

Key Responsibilities

  • Become a product expert by staying on top of all new product releases and product enhancements
  • Understand the implementation methodology and follow it on all engagements
  • Lead the effort to understand and document the customer’s specific technical environment and assist in the identification of corrective action as needed to meet product requirements
  • Deliver technical training programs both remotely and in the field
  • Conduct training needs assessment by collecting information pertaining to work procedures and understating job-specific functions and tasks
  • Work closely with the Implementation Project Manager to ensure project tasks are delivered fully and on-time according to the project plan
  • Work closely with Training Manager to inform decisions regarding instruction materials (course outlines, background material, instructional materials, and training aids) by identifying and describing content needs, using desktop publishing tools, submitting initial versions for review, and assist in revising and editing final copies 
  • Continuously enhance technical instructional delivery and presentation skills
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses 
  • Deliver internal product training as needed

Qualifications

  • Bachelor’s Degree or equivalent education and/or work experience 
  • 1+ years of experience in implementing an enterprise SaaS platform
  • Excellent written and verbal communication skills
  • Exhibit a clear, professional, and informative communication style
  • Must be flexible and comfortable in a fact paced environment with continuously changing priorities
  • Committed team player with the ability to function both independently and as part of a team
  • Comfortable in a startup environment, ability to move quickly and work under pressure
  •  Familiarity with Software Development Process and Support, APIs, JSON, and other technical integration methods
  • Ability to travel as necessary, possibly up to 50%
  • Innate ability to understand complex systems and problems and ability to see the big picture

About Bison Technologies

Bison Technologies is a rapidly growing SAAS company targeting the massive industrial energy supply chain and transportation sectors. We are creating an entirely new category within one of the oldest, largest and lowest-tech industries on earth, and we are looking for people who are passionate about solving system-wide problems ranging from efficiency to environmental impact. Interested individuals must be team-oriented, thrive in startup-like environments and share our passion for reimagining the way old industries work. Our most successful team members think differently, learn continuously, develop rapidly, and care deeply for the success of others over themselves.

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